Returns & Exchanges
At Billy J, we want you to love your new outfit, so we offer a flexible 30-day return policy for store credit on all full-priced items. Please ensure your garments are in original condition with tags attached and free from makeup or perfumes.
Check Eligibility
Verify that your items are unworn, unwashed, and still have the original tags attached within 30 days of your delivery date.
Initiate Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package and Post
Securely pack your items and use the prepaid shipping label provided or your preferred tracked courier to send the parcel to our warehouse.
Receive Store Credit
Once our team inspects your return, you will receive a store credit via email to use on your next Billy J fashion find.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing