Frequently Asked Questions
Everything you need to know about shopping with Billy J
How long does shipping take within Australia?
We offer Express Shipping on all domestic orders. Typically, your package will arrive within 1-3 business days for metro areas and 3-5 business days for regional locations.
What is your return policy?
We accept returns for an online credit note within 30 days of purchase, provided items are in their original condition with tags attached. Please note that sale items are final sale unless faulty.
Can I change or cancel my order after it has been placed?
As we strive to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and cart items before finalizing your purchase.
Do you offer international shipping?
Yes, we ship worldwide! International delivery times vary by location, generally taking between 7-14 business days. Shipping costs will be calculated at the checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Zip Pay for our Australian customers.
How do I know what size to choose?
Each product page features a specific size guide to help you find your perfect fit. If you are between sizes or need specific measurements, our customer service team is happy to assist you via Live Chat.